Privacy Policy

Sugarloaf Cooling & Heating runs this website and a 24/7 phone line that connects homeowners in Clermont, Florida and nearby areas with independent licensed HVAC contractors. This policy explains what information we collect through the website and the phone line, how we use it and the choices you have. We have tried to keep it short and in plain English.

Information we collect

When you call us

We note your name, phone number, service address and what is wrong with your system, plus anything else you choose to tell us, such as access instructions. Our phone system records the number you call from and the time and length of the call. Calls may be recorded for quality and training purposes; when a call is recorded, that is disclosed at the start of the call.

When you use the contact form

The form asks for your name, phone number, email address, the service you need and a message. Only send what you are comfortable sharing, and please do not include payment card numbers or other sensitive financial details.

When you browse the site

Like most websites, our hosting provider and any analytics tools may receive standard technical information: your IP address, browser and device type, the pages you visit, the page that sent you here and the time of your visit.

How we use it

• To arrange the service you asked for and send a contractor to the right address.
• To call, text or email you about that request, such as confirming details or following up.
• To review call quality and train the people who answer the phone.
• To understand, in total, how many people call or send the form and which pages they came from, so we can improve the site.
• To prevent fraud and spam, and to meet legal obligations.

Who we share it with

Sugarloaf Cooling & Heating connects you with independent licensed HVAC contractors who perform the work. To do that, we share the details of your request (your name, phone number, service address and the problem you described) with the contractor who takes the job. That contractor is a separate business and handles your information under its own practices.

We also use service providers that help us run the phone line, the website, form delivery and analytics. They may process information on our behalf only to provide those services. We may disclose information if the law requires it or to protect the rights and safety of our customers, contractors or the public.

Phone calls, text messages and your consent

By calling us or submitting the form, you agree that we and the contractor handling your request may contact you at the phone number you gave, by call or text message, about that request. These messages relate to your service, such as confirming details or arrival updates; we do not use your number for unrelated marketing. Message and data rates may apply. You can reply STOP to any text to stop receiving them, or ask us on the phone to stop contacting you. Agreeing to be contacted is not a condition of buying anything.

Cookies and analytics

The site may use basic analytics and a tag manager to count visits, phone button taps and form submissions. These tools use cookies or similar technology and report numbers in total, not your personal details. You can block or delete cookies in your browser settings; the site will still work, and you can always reach us by phone.

How long we keep information

We keep request details and call records only as long as we need them to arrange and follow up on service, answer questions about a past job, and meet legal, tax or accounting requirements. After that, we delete them or keep them in a form that no longer identifies you.

Security

We use reasonable safeguards to protect the information we hold, including limiting access to the people who need it to arrange service. No website, phone system or email is perfectly secure, so we cannot guarantee absolute security, but we will act promptly if we learn of a problem that affects your information.

Children

This site is meant for adults arranging service for a home or property. It is not directed at children under 13, and we do not knowingly collect information from them. If you believe a child has sent us information, call us and we will delete it.

Your choices

You can ask us what information we hold about you, ask us to correct it, or ask us to delete it, subject to any records we must keep by law. You can also ask us to stop calling or texting you at any time.

Florida and the United States

We operate in Florida and serve properties in Central Florida. Information is stored and processed in the United States. This site is not intended for people outside the United States.

Changes to this policy

If we change how we handle information, we will update this page and the date at the top. Significant changes apply to information collected after the change is posted.

Contact us about privacy

For any question or request about this policy, call Sugarloaf Cooling & Heating at (321) 478-0693. The line is answered 24 hours a day, 7 days a week.